FAQ

NASSAU FAQ (Frequently Asked Question)

On this page you can find answers on questions, that our questions frequently ask us about. Some examples could be questions asked before purchasing (like which garage door is the best choice for you), questions after purchasing (like how do you maintain a garage door) and general questions regarding garage doors and maveo.

If you can’t find an answer to your question on this page, then you are welcome to either send us a mail on info@nassau.co.uk or call us on 01782 418700.

NASSAU questions regarding garage doors

Garage doors - general (14)

There are many different types of door openers for garage doors.
Radio equipment is an invaluable tool for when you are operating your garage door. It gives you a certain comfort in your ordinary day, when you can remotely control your garage door from a distance. If you want to control more than one garage door at a time, then it is also possible!

It is very simple to arrive in your car, then use your remote controller from a distance and open your garage door.

NASSAU offers a wide range of remote controllers for our garage doors – so you get the solution that suits you. It increases flexibility and the comfort, when you open and close your garage door.

Our hand transmitter is programmable to control more than one garage door, depending on which model you want.

Several remote controllers are equipped with a status button, which gives you the option to check whether your garage door is open or closed, when you can’t see it. This is a very effective way to check whether you remembered to close your garage door.

You can input any code you want with our code keypad. Afterwards, people who know the code can open and close your garage door. It is super smart, if there are multiple people using the garage door. You can also give the code to a person, who might need to deliver something to you, while you are not home. This code will be valid 3 times. The code keyboard comes with a screen protector, protecting it against wind and bad weather.

You can lock our radio equipment, so your children cannot use the garage door as a play toy.

Easy programming
Our remote controls are very easy to program, and we have made several user manuals and video guides, which can help you on the way towards an ordinary day with more comfort. See our video guides here!

Should you want to open your garage door with your smartphone, then we can now offer maveo, which is NASSAU’s newest accessory product. You can easily open your garage door with your smartphone, regardless of where you are. Maybe you remember that you forgot to close your garage door – you can then use maveo to check whether your garage door is open or closed, even if you are not at home. If the door is open, then you can easily close it with maveo.

New functions are developed for maveo constantly, since it is an app, which can help increase the comfort in your ordinary life. You can read more about Maveo in our accessory web shop here!

Homelink
Do you want to control everything from your car? Then HomeLink is the right solution for you!
HomeLink is a programmable remote controller, which can control up to 3 different devices – the
Garage door, the alarm system and the light. You can also control your garage door directly
from your car through HomeLink.
The HomeLink panel consist of 3 programmable buttons and one indication lamp in the
rear-view mirror.

Yes, there are 2 different options for controlling your garage door from your car.

Option 1 – does your car have Homelink?
You can open and close your garage door from the car, if your car has HomeLink.
Many new cars, especially Tesla cars, have HomeLink. By acquiring a HomeLink receiver, you can open and close your garage door through the HomeLink panel in your car.

Option 2 – use the phone for door opening
The second option is opening and closing your garage door from your car with your mobile phone. This is possible with the maveo smart home app.
Do you want to control your garage door from your app?
– With the app on your smartphone, you can use your phone to open your garage doors
– With the app, you can set your garage door to open and close automatically with time setup.
– With your smartphone, you can open and close your garage door even when you are not home.
– If your garage door opens, you will receive a message on your phone.
– Your garage door can automatically ventilate the room through the kip function, when the air moisture or temperature is too high.
– You can always see the temperature and air humidity in your garage through your phone
– With the app, you can connect your light in the garage together with the garage door, so it turns on and off automatically when your garage door opens and closes.
– If you also have Philips Hue illumination, you can link the maveo garage door App together with the Hue Light and Google Home speaker – this means that you also can voice control your garage door.

NASSAU makes our garage door with aluminium!
Many know NASSAU garage doors for the high quality. That is why all NASSAU doors are made with aluminium. Both on industrial doors, car wash doors, special doors and garage doors the high quality and lifetime of aluminium is acknowledged.

All NASSAU garage doors are produced in corrosion resistant aluminium. This means that if you unfortunately got a scratch on your garage door, it will not get rusty unlike a garage door in steel.

The door leaf consist of highly insulated polyurethane-foam sections. The section thickness is 44mm – the front and back are made from aluminium.

NASSAU garage doors are developed for use. Our garage doors are tested to 74.000 cycles – this means that it has been opened and closed 74000 times without issue and reparation. If you maintain the door based on our directions, you will have the most reliable garage door on the market.

Furthermore, all garage doors are delivered with finger pinch guards and expanded break-in safety. The finger pinch guard makes it impossible to jam your fingers or objects between sections. The break-in safety functions like a door security, which keeps uninvited guests out.

As a result, a garage door from Nassau is in many ways a good investment.

Garage doors adjusted for you.
At NASSAU Door we believe that no two houses are the same, just like how needs and taste are different. Therefore, we do not produce our garage doors with standard measure, but always based on individual measures and depending on your design and needs.

We also make sure that the garage doors do not take up more space than is necessary. NASSAU garage doors are mounted from inside the garage, behind the frame.

As such, the garage door does not take up any unnecessary space in the opening. The door also always opens vertically in the sectionalized section joint so that the garage space is used optimally.

This is why you design your own garage door at our web shop here.

On the garage door web shop, you can choose model, size, colour, whether you want windows or not and which kind of accessories fits best for your need.
You can pick garage doors with a width between 2000mm to 5000mm, and a height between 1830mm to 3000mm. This is why you can choose garage doors with individual goals, and not a garage door with standard measures.

If you need a bigger garage door, then you must order it through a local sales consultant, who will visit your house, measure your garage and give you an offer.

Yes, the motor beam on NASSAU garage doors can be raised up to maximum 80 mm above the 120/140 mm excess height.

You should maintain and clean your garage door every now and then, so it remains in a good condition. We recommend that you do it twice a year. But how do you clean a garage door? We have made 3 steps, which shows you the best way to clean your garage door:

1. Start by cleaning your garage door with water (preferably rainwater to avoid chalk stains), so all the dirt is removed from the doors surface. Do not use a high pressure cleaner, since the lacquering can take damage.

2. Afterwards, clean up the garage door properly with auto shampoo. This can be done with a soft sponge or brush. If you have windows in your garage door, these should be washed carefully with plenty of water. Afterwards, clean the entire port again, so all the shampoo is gone. Do not ever use saline liquid on your garage door, since it can break down the door leaf surface.

3. Finally, dry the garage door with a soft rag.

A Nassau garage door in aluminium is pained with 2 component paint, and is painted with a smooth cylinder.

Which paint do you recommend painting your door with?
A NASSAU garage door in aluminium can be painted with 2 component paint, and is painted with a smooth cylinder.

NASSAU garage doors are made in prepainted aluminium, in order to ensure the best possible durability. If you want a garage door in another RAL colour than we have, then we use the below painting company for wet lacquering our garage doors.

Classic garage door
Classic NASSAU garage door in aluminium with stucco-structure.

– 11 different standard colours for the exterior without it costing extra

NASSAU Classic garage door can also be chosen in another RAL colour than the above 11 different colours.

Woodgrain garage door
Nassau Woodgrain garage door are produced in in aluminium with an imitated tree structure exterior. The tree structure gives the garage door a natural appearance, which fits nicely with the many buildings.

– 4 different standard colour exteriors, without it costing extra.

NASSAU Woodgrain (tree structure) garage doors can also be chosen in another RAL colour besides the above 11 different colours for an additional price.

Softline granite garage door

NASSAU Softline Granite garage door are produced in aluminium, and is delivered with a granite/sable exterior surface. The granite/sable surface gives it an exclusive appearance, and a nice finish.

– 3 different exterior standard colours

Black granite colour is matched up against noir 900 sablé.
Grey granite colour is matched up against noir 2100 sablé.
White granite is matched up against white SAA 10F sable.

Nassau classic garage door are available in 11 standard colours.
Depending on which model you choose, there are many colours you can freely choose between, when designing your garage door. Our factory produces 3 different garage doors. The garage doors are called Nassau Classic, Nassau Softline Granite and Nassau Woodgrain. In our web shop you can design your own garage door, so it fits your measures, wishes and needs. You can also choose a garage door colour here that matches your house.

The right colour choice to your Nassau garage door
Our Nassau Classic garage doors are available in 11 standard colours, which you can freely choose from, so it matches your house. If you want a garage colour, which is not among the standard colours, then you can type in a specific RAL colourcode – this is because the Classic and Woodgrain models are available in all RAL colours.

See our big selection of RAL-colour codes here

For the Nassau Softline Granite garage door, there are 3 standard colours available, while the Woodgrain model has 4 standard colours available. Here you also have the possibility to type in a specific colour for your next garage door. The interior of the Nassau Classic model is always delivered in grey white.
Therefore, we have also made it possible for you to choose the colour choice, which fits you and your house. We are proud to be able to offer the customers individual solutions.

Choose your colour in the webshop or get samples sent to your home.
You can choose the garage door colour, which best fits your house, in our web shop. You can very easily choose the colour, while you can also see how the colour interplay with the type of brick your house has.

In addition to that, you can also order colour samples to your house for free. Then you can see the interplay between the house, along with the structure of the model you have choosen.

Garage doors from Nassau is of the highest quality and safety.

Nassau always prioritizes safety first. With 50 years’ experience in producing doors, we have a high lvel of knowledge about our products and the security. We produce industry doors and garage doors of the highest quality on our factories on Fyn. Only the highest quality is good enough. A Nassau garage door is one of the most secure garage doors on the market.

Besides our doors having a beautiful visual design, we also do not compromise when it comes to the quality and security. It is an uncomfortable experience to have your fingers squeezed in the door, so we have developed a finger guard pinch for our garage doors. This ensure that your fingers and other object are safe, and will not be squeezed between sections, when the doors run up and down. The finger guard pinch from Nassau is the standard on all our garage doors. Additionally, a Nassau garage door automatically stops with safety photocells, which ensures against objects or people, that may be standing below the door, while it is running down. The safety photo cells watch over the area around your garage door, which send a signal to the motor, if a person or object stands in the garage doorway.

We often test our garage doors, so that the quality and safety is always of the highest level. Therefore, we always make sure our solutions are not outdated. Therefore, we always comply with the relevant legal requirements og legal rules. Our garage doors are lifetime tested. They are tested to be able to open and close 74.000 times without error or reparation. This way, we can make sure we have one of the most dependable garage doors on the market.

Break-in security from NASSAU.

NASSAU does not want our customers to get a visit by uninvited guests. Therefore, our garage doors are always equipped with an expanded break-in safety, which is SKG-certified. Our motors are equipped with a locking mechanism, so that the door provides resistant, if somebody tried to open it from outside. Additionally, door security comes installed, which locks the motor beam, complicating the process significantly for uninvited guests.

NASSAU’s radio equipment increases the security

With help from our radio equipment, you have the possibility to see the doors indication at specific times, which increases security. You can also use Maveo, which is a remote controller that allows you to control your garage door through an app on your smartphone. You can use Maveo as, for example, a surveillance system of your garage door when you are not home. You will receive a notification when your garage door is opened. Additionally, you can check the position of your garage door. If you have forgotten to close the door, you can use your smartphone to close the door, while you are on the go. It creates a peace of mind when Maveo watches your home.

Therefore, we are giving a lot of focus to the safety of your garage door, so you can safely leave your home for multiple days, while you are out or on vacation.

Danish quality
Since the start-up I 1970, quality has been in the seat of honour at NASSAU. We have our own factory in Denmark, because we want to provide our customers with the best quality and service. That is why we have collected all our production, service and management in Ringe, on the island Fyn. We aim to provide the customers with the best garage door for their needs and garage.
With more than 49 years’ experience, NASSAU has a lot of experience with producing garage doors and industry doors in Denmark and to our export countries. We do not compromise when it comes to the quality, and our huge experience means that we can offer quality in all the processes. We offer qualified consultation in the planning phase, delivery, mounting and services.

We always have the customer in mind, and we make sure that our customers has a positive experience throughout the whole sequence.

NASSAU delivers doors to prisons, car washes etc, and all of them demands the best quality.

The insulated capabilities of NASSAU garage doors
It is important to have a garage door with good insulation capabilities. With NASSAU’s garage door sealing on 44mm, you get one of the best isolated garage doors on the market. The garage door is constructed with refracted thermal bridges in the shape of isolation lists. This combines with our effective sealing in the sides, top and bottom, which ensures excellent isolation properties for NASSAU garage doors. You get the best insulated garage doors on the market. You are certain that your car or other tools lay dry and safe behind a NASSAU garage door.

Garage door values:
Airtightness: Class 4
Water tightness: Class 3
Wind load: Class 4
U-value (section): 0,5 W/m2K.

Read more about the different garage door models here!

You can see garage doors from NASSAU here!
NASSAU garage doors are produced with aluminum and is available in 3 models: Classic, Woodgrain and Softline Granite. Are you in doubt about how a garage door from Nassau looks like? Then you can see our garage doors here:
Garage door gallery
In our gallery, you can see several images of garage doors made by NASSAU. Here you can find images of:
– NASSAU’s 3 garage door models (Classic, Woodgrain and Softline Granite)
– garage doors in different colours
– Garage doors with and without windows
– Garage doors with and without steel frames
Garage door colour samples
Are you in doubt about which colour and structure your new garage door should have? Then you can order colour samples throughout colour sample shop. We have many different colours to choose between, and it is free to order your colour samples.
Garage door webshop
You can design your own garage door on our web shop. On our web shop you can choose, which door type you want, what measures your door is going to have, whether it is going to be with or without windows, and which colour the door is going to have. Once you have made your choice, you will get a visual representation of what your garage door is going to look like.

All Nassau doors, including industrial doors and garage doors, are produced in Denmark, at our factory in Ringe on Fyn. We have had a factory on Fyn since the foundation of the company in 1970, and we are very proud of the fact that all our doors are made in Denmark.
Despite the fact that Nassau is the name of the capital of the Bahamas Islands, it is a Danish company. Nassau has been the leading producer of sectional overhead ports for industry and agriculture, along with private garage doors.
All garage doors are produced in Denmark, just like the industry ports.
Design and order your garage door here.

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NASSAU technical questions about garage doors

Garage door - Technical (9)

If you want a do-it-yourself solution, then it is possible to mount your own NASSAU garage door. You do not need to be a craftsman to mount a garage door from NASSAU, but you do need to know what you are doing, so the measures fit. That is why we have created some video guides, which can help you through the process.

Please look at the following videos, and get an introduction on how to measure width, length, side plate, overhead and room depth of your garage door. When you have your measures ready, type them in on the web shop.

See our measuring video here!

Once your garage door has been delivered, you also have the possibility to install it yourself. We have made a complete video of an installing system, which you can follow step by step. It will give you a clear idea indication about how you install your garage door correctly. Please see the video below.

See installing video here!

NASSAU wants to make it easy for the customers. This is why we have collected many other video guides, so you can easily do it yourself at home. You can see more videos here, which includes guides on how to program your radio equipment.

If your garage door runs only halfway up or down multiple times in a row, your garage door will lose its reference point. Your garage door will afterwards have issues with opening or closing completely.

This is a safety-related function, in order to ensure the correct clamping force in the garage door. The function is not an error, but a safety procedure in your garage door.

What can I do to re-establish my garage doors’ reference point?
To re-establish your garage doors’ reference point, you must tune the top and bottom on your garage door.
See our video guide here.

Afterwards, your garage door can run completely up and down again.

How do I avoid problems with my garage door reference point in the future?
To avoid problems with your garage door reference point, it is a good idea to make it a habit to make the garage door run up and down completely every now and then. This way, the garage door will always have the right reference point.

I still have problems with my garage door, what do I do now?
We are happy to provide you with assistance. Contact us on phone +45 62 62 23 46 or send a mail to us on export@nassau.dk.

It is fast and easy to solve this issue, look here to see what you must do.

This is because the slides on the hinges leans too hard at the side seal. When the garage door is closed, there is supposed to be a little headroom between the door leaf and the side seal, but not so much that the garage door ends up being leaky in the sides. The garage door runs too hard at the top seal, which is solvable with a new commissioning, where the garage door does not run as hard at the top seal like before.

For more information, please see the video “Commissioning of top and bottom”, at the end of the video.
Se the video here!

Pull in the string with the green ball, and push the garage door until it mesh with the slide.

If you have chosen exterior disengaging, and the exterior disengage is not installed from the factory, it is not due to an error. This is because the exterior disengage can be placed freely, so it makes the most sense for you. Please remember to be attentive to the length of the wire when mounting it.

The door arm bracket is in the white motor box along with the garage door engine. Eventually look below the garage motor in the box.

If you are in the doubt about what a part from the assembly package is used for, you can look it up in the assembly instructions. Not everything is used specifically for your garage door, because the packages contains parts that can be used for all garage doors.

My door does not work anymore, even with my transmitter – what could the reason be?
If you activate the scenario “intelligent air-condition”, maveo ensures a surrounding air quality. This can lead to you being unable to open or close your garage door completely, before the set air quality is reached. Deactivate “intelligent air-condition” in order to operate the door like usual.
If your maveo is using firmware version 52.1.10, and you have already connected it once, you must also connect a maveo connector version 52.1.10 again, so the port can open and close again. If this is not possible, you can perform a so-called MS-Bus reset on the opening: to do this, you must go to programming in level 1, menu 8, parameter 7, or ask your Marantec specialist partner for support either through export@nassau.dk or via phone +45 62 62 23 46.

If your Nassau garage door remote control is not working anymore, it is likely that the batteries needs to be changed.
The batteries in the garage door remote control needs to be changed approximately 1 time each year, if you use your remote control frequently, and 1 time every 2nd year, if you do not use your remote control that often.
We have made a video guide, which shows how you can change your batteries in the garage door remote control.
This is how you change the batteries in all Nassau garage door handsenders:

This is how you change batteries in the Nassau garage door code keyboards and finger scanners:

This is how you change the batteries in the Nassau garage door wall sender:

What batteries does Nassau garage door opener use?
Nassau garage door handsenders uses CR2032 batteries. 1 battery is needed for each handsender, regardless if it the garage door handsender that can open 2 or 4 doors.
Nassau garage door wall sender uses ML2032 rechargeable batteries or CR2032 one time batteries. The mini wall senders uses 1 battery, while the wall sender with a status button and/or motion sensors uses 2 batteries.
Nassau garage door code keyboard and finger scanner uses AAA batteries. The code keyboard uses 2 AAA batteries, while the finger scanner uses 4 AAA batteries.
You can buy the AAA batteries from most supermarket, but we recommend you pick rechargeable batteries, as they are the best for the environment. You can recharge and re-use a rechargeable battery up to 1000 times. You must be aware that rechargeable batteries needs to be recharged most frequently, and you will therefore have to swap out the batteries more often than once a year oor once every 2nd year, which is the case with the one time batteries.

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NASSAU questions before buying garage door

Before buying (13)

NASSAU offers three types of garage doors, which have three different surface structures. The three models are: NASSAU Classic, NASSAU Softline granite and NASSAU Woodgrain. The three models are functionally the same, but each have their own unique expression and style. Choose the garage door, which fits your house the best. On our factory in Denmark, all the garage doors are produced in aluminium, and simultaneously you will get one of the best insulated garage doors on the market.

NASSAU Classic is a garage door with a stucco-structure, and it is delivered with a 44mm thick foam panels.

NASSAU Woodgrain is produced with a wood structure imitated exterior, and with a horizontal outline. The wood structure gives a natural appearance on your garage door.

NASSAU Softline Granite is made with a smooth surface, which gives it an exclusive appearance. Softline Granite garage doors matches windows and doors with sablé colours and sablé surfaces. Black Softline Granite garage doors match noir 900 sablé windows and doors. Grey Softline Granite garagedoors mathes noir 2100 sablé doors and windows from, among others, Velfac and Rational. White Softline Granite garage doors matches White SAA 10F sable.

We produce garage doors based on your wishes!
Pick the size, which best fit your house. We produce your garage door based on your own individual measures, wishes and needs. You also have the possibility to adjust the garage door with vision-or panorama windows.

With a Nassau garage door, you make your daily life easier with a simple click on your remote control, which is always delivered with an el-remote and remote control. In our web shop, you can easily design your own unique garage door, so it fits your house.

We offer qualified counselling in the planning phase, delivery, installation and services.

If you want to read more about our garage door models, then click here!

You can also try our webshop, where you can design your own door and see the price immediately.

If you are in the doubt about which colour or structure you want for your new garage door, then you can order colour samples.

NASSAU garage doors are produced at our factory in Denmark, and all the models are sectional overhead doors with automatic door openers.

We make all of our garage doors on the Danish island, Fyn. We make the garage doors specifically based on your measures and design choices. On the web shop, you can design your garage door by choosing colour, structure, with or without windows and the size. Afterwards, you can see the precise price immediately.

If you need help with measuring, you can choose the safe package, where a Nassau building consultant will visit, measure and check all the conditions are good.

At NASSAU we are very proud of our doors – they are produced in Denmark, and are always of the best quality. All garage doors are produced I aluminium, which ensures that that the doors are maintenance free and that the garage door does not rust.

You can buy your new garage door directly on NASSAU garage doors web shop. By purchasing a garage door directly with us, you save retailing, and as such gets more value for your money. You know the quality, and we are proud of our garage door prices.

You can mount a Nassau garage door through some video guides we have made. See the garage door mount videos here.

If you do not want to mount your new garage door yourself, NASSAU can mount the garagedoor for you.

If you need more than 1 garage door, there is a discount on delivery and mounting.

NASSAU produce our garage doors based on your wishes and needs.

What does a new garage door cost?
In the garage door webshop you can design garage doors, and see the price immediately. You just have to type in your measures and wishes for the garage door, so you are certain it will fit your needs and your house.

Which colour can I choose? Do I want it with or without windows? All of this you can design through the garage door web shop, which visually shows you what your garage door will look like. If you are in the doubt about measuring, you can choose the safe package. Then our architects will visit and measure for you. We naturally also helps with the delivery and mounting, if you do not want a “do it yourself” solution.

It is your garage door. That is why we adapt to your wishes, so we can make sure you get the most satisfaction from your garage door. You design and we produce in the factory in Denmark.

NASSAU offers three different types of garage doors, which have different surface structures. The 3 models are: NASSAU Classic, NASSAU Softline Granite og NASSAU Woodgrain. The garage door models are functionally the same, but each have their own unique expression and style. If you want to read more about the models, you can read about them here.

Quality is the front seat
We do not compromise when it comes to the quality! 50 years of experience means that we can provide a high quality in all the processes. We can offer you qualified counselling in the planning phase, delivery, installing and services. Since our start-up in 1970, NASSAU have been focused on providing quality. We wish to provide our customers with the best quality and service.

If you need counselling, we are ready to answer your answers. You can contact us via phone +65 62 62 23 46 if you need help with your new garage door.

Garage doors adjusted for you.
At NASSAU Door we believe that no two houses are the same, just like how needs and taste are different. Therefore, we do not produce our garage doors with standard measure, but always based on individual measures and depending on your design and needs.

We also make sure that the garage doors do not take up more space than is necessary. NASSAU garage doors are mounted from inside the garage, behind the frame.

As such, the garage door does not take up any unnecessary space in the opening. The door also always opens vertically in the sectionalized section joint so that the garage space is used optimally.

This is why you design your own garage door at our web shop here.

On the garage door web shop, you can choose model, size, colour, whether you want windows or not and which kind of accessories fits best for your need.
You can pick garage doors with a width between 2000mm to 5000mm, and a height between 1830mm to 3000mm. This is why you can choose garage doors with individual goals, and not a garage door with standard measures.

If you need a bigger garage door, then you must order it through a local sales consultant, who will visit your house, measure your garage and give you an offer.

You should choose a garage door, which satisfies your demands the best.

Is it important that your garage door is insulated?
Perhaps you want a garage door that is insulated. A good garage door is insulated with minimum 40 mm insulation.

Is Danish quality important?
You can get a garage door in many different qualities and materials. If quality is important, then look for a garage door made in Denmark.

Is the colour on the garage door important?
Do you want a garage door in black, anthracite grey or another colour, then look for a garage door, which is prepainted in the colour you want. By choosing a garage door which is prepainted, you will get the most durable door and ensure that the colour does not peel off the port after a few years.

Do you want the garage door made with standard measure?
Many garage doors, which are imported to Denmark, are delivered in white with standard measures.

Do you want the garage door adjusted to oblique measures?
Do you need a garage door, made specifically for your garage, and made with mm measures, adjusted to your needs? Then look after a garage door made specifically for you, made all the way down to the measures.

Is it important that you can always get spare parts?
If your garage door is broken or for instance is run into, it is a big advantage that you can get spare parts for the door. If you choose a Danish garage door supplier with a door service, it will be easy to make reparations on your garage door.

Is it important that your garage door can be controlled through an app on your phone?
Some garage doors offers the possibility to attach a mobile app, so the garage door can be controlled from your phone. One such app is the maveo smart home app, which you can attach to the Philips Hue alarm system and weather station, so that the garage door becomes a part of a smart home solution. Another app is the Gogo gate app, which you can buy in various DIY centres.

You can read more about maveo smart home app here.
You can read more about Gogo gate app here.

Is it important that your garage door is safe from burglary?
Check if the garage door is equipped with an expanded break-in protection, which is SKG-certified. This means that when the garage door is closed, it is also automatically locked.

Is it important that your garage door is maintenance free?
If you want a garage door which you do not plan on painting, oiling or doesn’t get rusty, we recommend you buy a garage door made with aluminium. A garage door in aluminium only needs to be washed with water or with auto shampoo, if the garage door is very dirty.

Is it important that your garage door doesn’t get rusty?
Sectionnal overhead doors are usually made in steel or aluminium. If you want a garage door that will not get rusty, we recommend a garage door in aluminium.

The door leaf fits the measure which you specify in your order. The vertical running rail are fit and cut 100mm higher than the daylight measurement on the door. The 2 C rails, the door lintel and the spacer rails are fit according to the assembly guide.

Autolift in the garage

Are you in doubt about which garage door you should choose, if you want a lift in your garage?
If you plan to add an auto lift in your garage, you should be aware of the clearance height in the garage, and the garage doors’ height. A garage door from Nassau is made based on your individual goals and wishes, with a max height of 3 meters. This height gives you a unique opportunity to make space for an auto lift under your garage door, which measures 3 meters in height.

The lifting head for an auto lift, like for example a column lift or a scissor lift, is typically 1-1,5 meter. Additionally, the car that the auto lift is supposed to raise must be included in the total height. For example, one of the most sold family cars in Denmark is a Volkswagen Passat, which measures about 1,5 meters in height.

Scissor lift

You can raise and lower a scissor lift to whatever position you want. The scissor lift is a safe and stable lift for tasks, which does not require a big lifting height.

2-column auto lift

The 2-column lifts do not take up as much space, and the carrying arm can be pushed in, so the floor space can be used for something else, when the lift is not being used.

Nassau garage door at 3 meters
We recommend that you choose a NASSAU garage door with a height of 3 meters, if you want an auto lift in your garage. If you need a bigger garage door, which is more than 3 meters in height, it must be ordered through you local sales consultant.

All garage doors from NASSAU are automatic, opening and closing through a motor. This means that the garage door motor must be connected to a 1x230V plug, which are often placed on the garage roof.

1. Where should the 1x230V plug be?
If you have not installed the lamp extractor/power socket in your garage, and you know where your garage door is going to be placed, you should place your 1x230V plug close to the spot, where your garage door motor will be.

2. Where is the garage door motor placed?
The garage door motor is placed approximately 3,3m inside the garage, in the middle of the door opening. The motors’ cable is approximately 50cm long and the 1x230V plug must be within this range. We recommend that you place the 1x230V plug approximately 20cm to either the right or left side of the garage door motors’ placement.
– At doorheight 1830-2125mm: in a depth of 3100mm
– At door height 2126-2330mm: in a depth of 3350mm
– At door height 2331-3000mm: in a depth of 4145mm
Do not place it in the middle where the garage door motor is placed, since there is not enough space. If you want an el-installation that is not visible, we recommend that you placed the 1x230V plug another 30-40cm behind. This way, you can hide the installation behind the garage door motor.

If you do not want to measure for a new garage door yourself, Nassau can offer help with a safety package.

The safety package from Nassau includes:

With the Nassau safety package, Nassau will be with you throughout the entire process. When you order your garage door online in our web shop, you only need to type in the approximate measures, after which our architects will come out and measure more precisely, so all the measures and space requirement are adhered to.

You do not have to be knowledgeable about garage doors, to order garage doors from Nassau. With a safety package, our architects are ready to give you professional advice in the entire process. We come and measure, so we can be sure that you get a garage door, fits the measures for your house. We will help you, if you should have questions about your new garage door.

It will give you a peace of mind that our employees makes sure all details and space requirements are adhered to. Because we make sure that, everything fits before we start the production.

If you choose a Nassau safety package, your order is not binding until we have measured.
We offer individual solutions, and in our web shop you can design your own garage door based on your wishes and needs.

Break-in security from NASSAU.

NASSAU does not want our customers to get a visit by uninvited guests. Therefore, our garage doors are always equipped with an expanded break-in safety, which is SKG-certified. Our motors are equipped with a locking mechanism, so that the door provides resistant, if somebody tried to open it from outside. Additionally, door security comes installed, which locks the motor beam, complicating the process significantly for uninvited guests.

NASSAU’s radio equipment increases the security

With help from our radio equipment, you have the possibility to see the doors indication at specific times, which increases security. You can also use Maveo, which is a remote controller that allows you to control your garage door through an app on your smartphone. You can use Maveo as, for example, a surveillance system of your garage door when you are not home. You will receive a notification when your garage door is opened. Additionally, you can check the position of your garage door. If you have forgotten to close the door, you can use your smartphone to close the door, while you are on the go. It creates a peace of mind when Maveo watches your home.

Therefore, we are giving a lot of focus to the safety of your garage door, so you can safely leave your home for multiple days, while you are out or on vacation.

Danish quality
Since the start-up I 1970, quality has been in the seat of honour at NASSAU. We have our own factory in Denmark, because we want to provide our customers with the best quality and service. That is why we have collected all our production, service and management in Ringe, on the island Fyn. We aim to provide the customers with the best garage door for their needs and garage.
With more than 49 years’ experience, NASSAU has a lot of experience with producing garage doors and industry doors in Denmark and to our export countries. We do not compromise when it comes to the quality, and our huge experience means that we can offer quality in all the processes. We offer qualified consultation in the planning phase, delivery, mounting and services.

We always have the customer in mind, and we make sure that our customers has a positive experience throughout the whole sequence.

NASSAU delivers doors to prisons, car washes etc, and all of them demands the best quality.

The insulated capabilities of NASSAU garage doors
It is important to have a garage door with good insulation capabilities. With NASSAU’s garage door sealing on 44mm, you get one of the best isolated garage doors on the market. The garage door is constructed with refracted thermal bridges in the shape of isolation lists. This combines with our effective sealing in the sides, top and bottom, which ensures excellent isolation properties for NASSAU garage doors. You get the best insulated garage doors on the market. You are certain that your car or other tools lay dry and safe behind a NASSAU garage door.

Garage door values:
Airtightness: Class 4
Water tightness: Class 3
Wind load: Class 4
U-value (section): 0,5 W/m2K.

Read more about the different garage door models here!

You can see garage doors from NASSAU here!
NASSAU garage doors are produced with aluminum and is available in 3 models: Classic, Woodgrain and Softline Granite. Are you in doubt about how a garage door from Nassau looks like? Then you can see our garage doors here:
Garage door gallery
In our gallery, you can see several images of garage doors made by NASSAU. Here you can find images of:
– NASSAU’s 3 garage door models (Classic, Woodgrain and Softline Granite)
– garage doors in different colours
– Garage doors with and without windows
– Garage doors with and without steel frames
Garage door colour samples
Are you in doubt about which colour and structure your new garage door should have? Then you can order colour samples throughout colour sample shop. We have many different colours to choose between, and it is free to order your colour samples.
Garage door webshop
You can design your own garage door on our web shop. On our web shop you can choose, which door type you want, what measures your door is going to have, whether it is going to be with or without windows, and which colour the door is going to have. Once you have made your choice, you will get a visual representation of what your garage door is going to look like.

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NASSAU questions after buying garage door

After buying (8)

Lubricate the backside of the hinges with WD40 or something similar, which you can spray in between the hinges and the door leaf in the rounding.
Please look at the user manual for a guide on how to lubricate the hinges.

You can buy mounting iron with a length of 3000 mm per piece. These mounting irons are adjustable, so they function like a mounting iron from the garage door to the roof, instead of those that came with the garage door.

The door arm bracket is in the white motor box along with the garage door engine. Eventually look below the garage motor in the box.

If you are in the doubt about what a part from the assembly package is used for, you can look it up in the assembly instructions. Not everything is used specifically for your garage door, because the packages contains parts that can be used for all garage doors.

It is very important that you let the garage door open completely at least once a week, so that the garage door maintains the original point for returning (open garage door).

All garage doors from NASSAU are automatic, opening and closing through a motor. This means that the garage door motor must be connected to a 1x230V plug, which are often placed on the garage roof.

1. Where should the 1x230V plug be?
If you have not installed the lamp extractor/power socket in your garage, and you know where your garage door is going to be placed, you should place your 1x230V plug close to the spot, where your garage door motor will be.

2. Where is the garage door motor placed?
The garage door motor is placed approximately 3,3m inside the garage, in the middle of the door opening. The motors’ cable is approximately 50cm long and the 1x230V plug must be within this range. We recommend that you place the 1x230V plug approximately 20cm to either the right or left side of the garage door motors’ placement.
– At doorheight 1830-2125mm: in a depth of 3100mm
– At door height 2126-2330mm: in a depth of 3350mm
– At door height 2331-3000mm: in a depth of 4145mm
Do not place it in the middle where the garage door motor is placed, since there is not enough space. If you want an el-installation that is not visible, we recommend that you placed the 1x230V plug another 30-40cm behind. This way, you can hide the installation behind the garage door motor.

You should maintain and clean your garage door every now and then, so it remains in a good condition. We recommend that you do it twice a year. But how do you clean a garage door? We have made 3 steps, which shows you the best way to clean your garage door:

1. Start by cleaning your garage door with water (preferably rainwater to avoid chalk stains), so all the dirt is removed from the doors surface. Do not use a high pressure cleaner, since the lacquering can take damage.

2. Afterwards, clean up the garage door properly with auto shampoo. This can be done with a soft sponge or brush. If you have windows in your garage door, these should be washed carefully with plenty of water. Afterwards, clean the entire port again, so all the shampoo is gone. Do not ever use saline liquid on your garage door, since it can break down the door leaf surface.

3. Finally, dry the garage door with a soft rag.

Shuttering the garage roof

A garage door from Nassau is installed from inside the garage wall, since the door opens vertically and runs under the roof in your garage. The garage door must be fastened in the garage roof by using the included mounting hardware, when the garage door is being installed.

Screw-resistant garage roof
The garage roof must be screw-resistant. If the entire roof is not screw-resistant, it must be marked where it is screw-resistant, before the installation begins.

Shuttering of the garage roof
If you do not know or cannot see where the garage roof is screw-resistant, it is necessary to shutter your garage roof. This means that you install shutter boards on your garage roof, where the garage door can be installed.

We recommend that you install the shuttering on the garage roof across the door opening:
Shuttering

You can also install the shuttering to the garage roof alongside the door opening:
Other choice

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NASSAU questions about maveo

maveo (11)

My Wi-Fi is not visible, despite the router being active. What should I do?

Is a 5 GHz network the only constant frequency in the router? Maveo can only connect to 2,4 GHz networks. You can activate the 2,4 GHz frequency under settings in your Wi-Fi router.

You must also make sure, that your SSID is sent, so your wireless network is not hidden. Please see the routers instructions to find out how to send the SSID.

Maveo is very safe. Your data is saved locally in your maveo box, and as such on your conditions. The Wi-Fi access is secure with a WPA2-key, and access over the internet is protected with an AES-encryption through a 256-bit key length. Additionally, your maveo box is always updated due to maveos’ automatic software updates.

In order to register your user account and maveo box, you will need an internet connection for the first setup of maveo. After the first setup, maveo is operate able on the local home network without internet connection. You will need to create an account on the maveo Cloud, after which you can use maveo, even when you are not home.

To access the advanced programming, you must remove the maveo plug in the motor. Make sure that you only insert or remove the maveo plug, when the motor and maveo is turned off.

After the installing the Wi-Fi and clicking the button “connect”, I cannot get to the next step in the maveo app!
If this problem emerges, some signals are not passing through your network from the maveo box to your smartphone. Please control your routers settings. Always activate UPnP. See the router and network demand under our FAQ.

Make sure that your smartphone, maveo app and maveo box have recorded and installed all updates.

Optimal reach range for maveo
The maveo box allows other units to connect through Bluetooth, Wi-Fi or Zigbee. The distance maveo can reach depends on the wireless standard and installation placement. For optimal reach range, your Wi-Fi router, maveo box and other units should be placed, so the line that connect them goes through as few walls or other suppressing materials as possible.

Reach for Bluetooth connection
A Bluetooth connections’ reach is, under normal circumstances, up to 20 meter in the open field. If there is a wall in-between, a stable interval is 10 meters. If your door is further away from the maveo box, you can use a Wi-Fi extender to reach further away. Talk to a specialist about this.

Wi-Fi signal
The area for your Wi-Fi signal is depending on your routers’ capacity. To find out if there is enough signal strength at the installation of the maveo box, you can go to “settings” –> “network” –> “Wi-Fi connections” –> “access points” –> “signal strength”. Control the signal strength to see, how good the reception is.

Weak signal strength
If the signal strength is too weak, you can upgrade your garage with a repeater or power line adapter. Alternatively, you can connect the maveo box to a lan cable. You will need a lan to USB 3.0 adapter for this.

I have a Netatmo weather station. How do I connect it to maveo?
Download the Netatmo App, and follow the instructions to setup Netatmo weather station. You must create an account with Netatmo Cloud, in order to activate the weather station. Save your login credentials in a safe place.

Now go to your screen with a smart unit in the maveo app, and add a smart unit through the “+” at the top of the screen. Go to “Netatmo” –> “Netatmo Connection” and input the username and login code to your Netatmo account here.

Install Phillips Hue
You must first install your Phillips Hue in accordance with the Phillips Hue specifications. This also involves you establishing a Phillips Hue bridge, and afterwards assign individual lights to this bridge. The Philips Hue app helps you do this.

Add Philips Hue in your maveo app
When you have completed the setup, you must go into the maveo app. Press on the little “+” in the top corner of the screen image “Scenario”, in order to add a new smart unit. Here, you must choose “Philips” –> “Hue Gateway”, and click on “Search after unit/service”. Make sure that your smartphone is in the same WLAN as Hue Bridge. When the maveo app has found the bridge, you only have to click on the button “Push Link” on the Hue Bridge. Wait a little, until the maveo app shows, that a connection is established.

Add more lights
If you want to add more lights after the original setup, you must first remove bridges from the maveo app. Afterwards, you must add the new lamps in the Hue app. Finally, you must program the bridge again in the maveo app.

Smart ventilation

This solution requires that you have the maveo thermometer and hygrometer. Afterwards, go to the third tab in the maveo app and press the upper right corner.

You can program a scenario by following the basic IT-methods below:
An action follows an event (or a condition).

Choose an occasion from your overview. An occasion is normally delivered by a smart units’ sensor or a smart function. For example, the temperature or a timer/countdown. An occasion is always based on a specific value, but not on a value interval.

As an alternative (or addition) to an occasion, you can create terms. As opposed to incidents, a term is always based on a value area.

In the case of an occasional humidity/temperature + temperature sensors, in these cases you can choose a specific temperature like for examples 20 degrees celcius. In case you choose a temperature area, for example it may max be 20 degrees celcius in the garage, before the port should be ventilated.

You must afterwards choose an action. An action can be chosen from the overview of possible actions, which are offered by your smart unit. The action carries out statements from your smart unit. You can for example change the light in a lamp, open or close the garagedoor, or send a message through notification.

Maveo box is blinking or shining

Here you can see an overview over LED indications and signals for maveo:

Operating and status for maveo
LED indicator

Permanent light
1. Turn on or close off the maveo box
2. An update is being downloaded and installed

Blinking
The maveo box is ready for use and is connected to the wi-fi

Repeating blinking and light
The box is ready for use but is not connected to the wi-fi

Repeated blinking and 2 lights
The maveo box is in Bluetooth searching condition

Repeated blinking
Error

Restart button

Quick press
Shutdown

Keep pressed down for >5 seconds
Restart: the maveo box is reset to factory settings

Connect button

Quick press
Approved installation

Keep pressed down for >3 seconds
Bluetooth search mode is activated

Use and status of maveo plug
LED indicator

None
Connected

Blinking
The plug is new (or reset) and must be connected to a maveo box – first through the maveo app

Double blinking
Searching for a known maveo box

Quick blinks
Connected but not paired (Error)

Button
Quick press
Start Bluetooth search or stop the Bluetooth connection, if it is already connected

Keep pressed down for >5 seconds
Delete the whitelist

If your LED light is constantly red, there can be multiple reasons:
– Your maveo box can be starting up or shutting down. This procedure normally takes a couple of minutes.
– Your maveo box is downloading and installing an update. This can take about 1 hour.
– If the LED is shining for more than 1 hour, you must take the plug out of the power socket, and wait 1 minute. Then place the plug in the maveo box again. The maveo box is starting up and will maybe try to download an update again, so wait for a few minutes, until the LED in the maveo box is throbbing.
If the LED is still constantly showing a red light after 1 hour, you should contact NASSAU on phone 45 62 62 23 46 or through mail export@nassau.dk.

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NASSAU door architecture question

architect (2)

A blower door test is not a test of the garage door, but a test of the constructions density in general. The blower is set up in the doorway. We will inform if the garage doors air density is class 3, applying to all NASSAU garage doors. Therefore, NASSAU garage doors cannot get “blower door tested”.
The garage door insulation capabilities, also called the garage doors U-value on the garage door section, is 0,5W/m2K.
If you need a precisely calculated U-value, we need to know the garage door measures and specifications, including if it with or without a window. A garage door with windows have a worse U-value than a garage door without windows.

EN 12426 / EN 12427

Class Air permeability classifications:
Air permeability
At a pressure of 50 Pa
Specification
0 No performance determined
1 24
2 12
3 6
4 3
5 1,5
6 Exceptional: Agreement between manufacturer and purchachaser for both leakage and pressure

About the Blower Door test
Since April 1st, 2006, it has been a part of the law in the building regulations to control the density in new houses. All buildings which are built as building class 2020, the low energy class, are required to have a documentation of the building envelopes density. Additionally, it is required that an impartial, qualified pressure tester does the pressure test.
Due to several reasons, your house should be dense:
– The warmth slips out around windows, doors and at gatherings. This leads to more energy being needed to maintain an appropriate temperature.
– Leaky houses cause traction. Surfaces will feel cold.
– This can lead to damages on houses. Especially if the humidity is high, which makes a good fertile soil for mould fungus and advice.

In the building regulations and BR2020 there are new rules, which you should be aware of.
The building regulations in Denmark requires sharp demands to the doors’ isolations capabilities. This also applies for the upcoming BR2020 version.
All doors from Nassau are optimized with regards to isolation properties.
Ths applies to both the comprehensive model series Nassau 9000 and the newly developed port model, Nassau 8000.
With the new Nassau 8000 port we have made the port with the best isolation properties on the market, with a U-value all the way down to 0,4 W/m2K.

Read more about Nassau 8000 here
Read more about Nassau 9000 here

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